• Information for Borrowers

    For questions about applying for a total and permanent disability (TPD) discharge or to check on the status of an existing request, please contact the Nelnet Total and Permanent Disability Servicer.

    Phone: 1-888-303-7818
    Fax: 1-303-696-5250

    TDD/TTY: A borrower who is hearing-impaired may Web chat with a representative by clicking on "Chat Now" at the top of this page.

    Special Assistance Team: A borrower who has special needs and requires assistance navigating the TPD discharge process simply needs to request assistance when he or she contacts the Nelnet Total and Permanent Disability Servicer.

    Email: disabilityinformation@nelnet.net
    Web site: www.disabilitydischarge.com
    Office Hours: 8:00 a.m. - 8:00 p.m. (ET), seven days a week

    U.S. Department of Education
    P.O. Box 87130
    Lincoln, NE 68501

    For overnight delivery:
    U.S. Department of Education
    121 South 13th Street, Suite 201
    Lincoln, NE 68508


US Department of Education and Nelnet  
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