Help - Contact Information

 

Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.

 

Total and Permanent Disability Servicer

The U.S. Department of Education (the Department) processing center reviews applications for Total and Permanent Disability (TPD) discharge. Information about the Total and Permanent Disability Servicer is provided below.

 

Information for Veteran's Disability Applications

For questions about applying for TPD discharge under the standard for veterans or to check on the status of a previously submitted application, contact the current loan holder.


For questions about how to submit an application to the Department for review under the standard for certain veterans, or to check on the status of a submitted application, contact:

    Nelnet Total & Permanent Disability Servicer:
    Phone: 1-888-303-7818
    Fax: 1-303-696-5250
    E-mail: disabilityinformation@nelnet.net     

Send applications to the Department for consideration under the standard for certain veterans to the following address:

 
    Nelnet Total & Permanent Disability Servicer:
    3015 S. Parker Road, Suite 400
    Aurora, CO 80014-2904
   

Information for Borrowers

For questions about applying for a TPD discharge a borrower should first contact the loan holder. If a borrower has already applied for a TPD discharge and the loan holder has informed him or her that the loan has been assigned to the Department, the borrower can contact the Total and Permanent Disability Unit.

Phone: 1-888-303-7818
Fax: 1-303-696-5250
Email: disabilityinformation@nelnet.net
Web site: www.disabilitydischarge.com
Office Hours: 8:00 a.m. - 8:00 p.m. (ET), seven days a week
Mail: 
    Nelnet Total & Permanent Disability Servicer
    P.O. Box 173904
    Denver, CO 80217-3904

 

Repayment and TEACH Grant Service Obligations

If a borrower did not qualify for a TPD discharge and needs to make payment arrangements, he or she should contact the appropriate servicing center:

  • For repayment of non-defaulted loans under the William D. Ford Direct Loan (Direct Loan) Program, contact the Direct Loan Servicing Center at 1-800-848-0979, Monday through Friday 8:00 a.m. to 8:30 p.m. (ET). Individuals who use a telecommunications device for the deaf (TDD) may call 1-800-848-0983.
  • For repayment of non-defaulted loans under the Federal Family Education Loan (FFEL) Program held by the Department, contact Non-Default FFEL Loan Servicing at 1-800-508-1378 (fax: 866-938-4751).
  • For repayment of non-defaulted loans under the Federal Perkins Loan (Perkins Loan) Program held by the Department, contact Non-Default Perkins Servicing at 1-866-324-1214 (fax: 315-324-1214).
  • For repayment of defaulted loans held by the Department, contact the Default Resolution Group at 1-800-621-3115.
  • To address a TEACH Grant service obligation, contact the Direct Loan Servicing Center at 1-800-848-0979, Monday through Friday 8:00 a.m. to 8:30 p.m. (ET). Individuals who use a telecommunications device for the deaf (TDD) may call 1-800-848-0983.

 

Information for Loan Holders

Send Total and Permanent Discharge (TPD) discharge assignments to the following address:

    Nelnet Total & Permanent Disability Servicer:
    3015 S. Parker Rd., Suite 400
    Aurora, CO 80014-2904

For questions about how to make an assignment or about the status of an assignment, contact the Total and Permanent Disability Servicer.

 

Information for Perkins Schools

For questions about reporting on the Fiscal Operations Report and Application to Participate (FISAP), contact the Campus-Based Call Center toll-free at 877-801-7168 (fax: 866-441-2175).
Veterans Disability Discharge Unit
The Department's Veterans Disability Discharge Unit reviews applications for TPD discharge for applicants who may qualify under the standard for certain veterans. For complete detailed information on the procedures for discharges for certain veterans, refer to Dear Colleague Letter GEN-09-07 (also posted as FP-09-05 and CB-09-04).