For questions about applying for a total and permanent disability (TPD) discharge or to check on the status of an existing request, please contact the Nelnet Total and Permanent Disability Servicer.
Phone: 1-888-303-7818Fax: 1-303-696-5250
TDD/TTY: A borrower who is hearing-impaired may Web chat with a representative by clicking on "Chat Now" at the top of this page.
Special Assistance Team: A borrower who has special needs and requires assistance navigating the TPD discharge process simply needs to request assistance when he or she contacts the Nelnet Total and Permanent Disability Servicer.
Email: firstname.lastname@example.orgWeb site: www.disabilitydischarge.com Office Hours: 8:00 a.m. - 8:00 p.m. (ET), seven days a week
U.S. Department of Education
P.O. Box 87130
Lincoln, NE 68501
For overnight delivery:U.S. Department of Education
121 South 13th Street, Suite 201
Lincoln, NE 68508